Shipping Policy

Last updated: May 9, 2026

How we ship

Every vial ships from our US facility in Tampa, Florida, packaged in insulated containers with phase-change cold packs designed to maintain <8°C for 72+ hours in transit. Lyophilized peptides are stable at room temperature for short transit windows; cold-pack shipping protects against summer heat and prolonged carrier delays.

Domestic (continental US)

• Free standard shipping on orders over $200.
• Standard delivery: 2–3 business days, signature confirmed.
• Orders placed before 3:00 PM ET (Mon–Fri) ship the same day; orders placed after that cutoff or on weekends ship the next business day.
• Expedited (overnight) options are available at checkout.

Hawaii, Alaska, US territories

Calculated at checkout. Cold-chain integrity may require expedited service in summer months — we will reach out before shipping if upgraded service is recommended for your destination.

International

International shipping is calculated at checkout. Cold-chain shipping is available to most countries. Certain compounds are restricted in some jurisdictions; if your destination is restricted for a specific item, the checkout will flag the order before payment. The buyer is responsible for any customs duties, import taxes, or regulatory fees imposed by the destination country.

Tracking

A tracking number is emailed at the moment your shipment is dispatched. You can also view tracking from your account under My orders. If a tracking number has not updated within 48 hours of dispatch, contact info@revenega.com.

If your shipment arrives compromised

If your package arrives damaged, warm to the touch, or visibly compromised:

1. Photograph the outer package before opening.
2. Photograph the cold packs and inner contents.
3. Email the photos and your order number to info@revenega.com within 48 hours of delivery.

We will replace any compromised vial at no charge under our Refund Policy.

Address accuracy

We ship to the address provided at checkout. If a package is returned to us due to an incorrect or undeliverable address, we will reach out to arrange reshipment; reshipment costs will be the buyer’s responsibility unless the error was on our end.

Contact

Shipping questions: info@revenega.com.